Grievance Process

We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance.  We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process.  Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:

The Director of the unit/department where the care was provided                                                            

And/Or

Our Patient Representative

Quality Support Services

211 Church Street

Saratoga Springs, New York, 12866

Phone: 518-580-4182

Email: complaints@saratogahospital.org

And/Or

New York State Department of Health

Centralized Hospital Intake Program

Mailstop: CA/DCS

Empire State Plaza Albany New York 12237

Phone: 1-800-804-5447

Online complaint form at Health.ny.gov

And/Or

The Joint Commission

In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission”™s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.

www.jointcommission.org (Action Center: Report a Patient Safety Event link)

Office of Quality and Patient Safety, The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, Illinois, 60181

Fax: 603-792-5636

And/Or

Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:

Livanta
Phone: 1-866-815-5440